Problem Resolution


The ninth element, problem resolution, helps to maintain synergy when difficulty arises.

 

In a strong disagreement both sides show emotion, and they posture to protect from loss of dignity. When the two don’t know how to work together to find a solution, the conflict can escalate. Both people fight to prove they are right, copping a defiant attitude, neither willing to back down. 

 

This contest of wills may be over who is right, who won, whether a standard is met, or who can have a toy. The players can be students or teachers.  The stubborn refusal to back down, if unchecked, can lead to a physical altercation. 

 

What to do?

In the past most teachers would resolve a conflict by “laying down the law” and telling the class or individual students what to do (go to the principal’s office, stay after school, issue a punishment). In a synergetic classroom the teacher would call a class meeting before the conflict escalated out of control to discuss possible solutions (121-35).

 

The procedure for resolving problems involves (126-27):

 

 

Techniques

The teacher guides any private discussion between the two parties, remaining calm and non-judgmental. If necessary, the teacher can call a class meeting, refer to the posted agreements, and guide the students to resolution.

 

The teacher models a non-confrontational approach by:

 

 

When students internalize these techniques, classroom relations stay on an even keel. Student motivation remains intact because students are willing to continue working instead of withdrawing or sulking.  


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